CXone easily integrates with Salesforce, Microsoft Dynamics, Oracle, ServiceNow, Zendesk, Kustomer and Pega in hours and it’s built to scale as you grow.
Deliver personalized service with speed & efficiency.
NICE CXone pre-built CRM Integrations consolidate your customer context and contact center controls into a single interface. Now your agents can deliver better experiences in less time with easy access to the tools and information they need.Need to integrate with another off-the-shelf or custom-built CRM? Use our open APIs, engage one of our trusted DEVone Partners, CXone Professional Services or build your own workflow.
“Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to…This saves 2-3 minutes per call”
Pauline Mulvey Vice President of Enterprise Business Technology, Mitchell International
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Frequently Asked Questions
Contact center CRM integrations are crucial for streamlining customer service operations and improving overall efficiency. At NICE we have many pre-built CRM integrations and have capabilities to integrate any 3rd party application or system of record.
Integration offerings
Our CRM integrations offer options to choose how your agents want to work - whether it’s integrated via browser extension or embedded directly within your CRM, your agents will have an all-in-one agent desktop that delivers everything they need at their fingertips, providing contact center and CRM functionality in a single experience that is easy to implement and use.
A CRM (Customer Relationship Management) integration involves connecting your contact center software with your CRM system to enable seamless data exchange and unified customer information. This helps in managing customer interactions more effectively and providing better service.
Integration allows for real-time access to customer data, which enhances agents' ability to provide personalized and informed service. It also improves workflow efficiency, reducing the need for duplicate data entry, and helps in tracking customer interactions and history more effectively.
We have several pre-built CRM integrations available. We also have embedded or integrated deployment options depending on your preference. Our pre-built options are ready to deploy with minimal configuration. We also offer an SDK library that allows developers to create integrations or customizations.
Implementation time can vary depending on the complexity of the integration, the systems involved, and the level of customization required. It could range from a few days for pre-built integrations to several weeks or months for custom solutions.
Personalize every interaction
Our holistic customer view helps agents understand their customers on a deeper level.
Get more done
Improve agent efficiency with unified agent desktop that reduces effort and handle time.
Make better decisions
Turn insights into better decision making with unified reporting.
Get it right the first time
Connect your customers to the right resource, right away.
Move faster than ever
Stay agile with a tested, pre-built integration that lets you easily deploy, scale and extend.
Reduce costs & development efforts
No need to build and maintain custom integrations by leveraging pre-built integrations
Unified User Interface
Increase agent productivity - reduce agent time and effort navigating using separate applications. CXone Integrations provide quick and easy access to customer data and contact center controls in one easy-to-use interface – agents can handle more interactions in less time.
Integrate with multiple CRMs and instances
Make informed decisions based on visibility into multiple CRMs and instances to improve customer experience faster and easier.
Automatically update
Reduce post contact work and agent errors with automatic updates to the CRM with interaction data
Out-of-the box ready
Reduce development efforts with pre-built CRM integrations with customized search, screen pops, data memorialization, and more!
Improved Customer Experience: Agents have access to complete customer profiles and interaction history, leading to more personalized and efficient support
Improved Agent Experience: All the tools agents need for their day-to-day is in a unified workspace
Increased Efficiency: Automation of data entry and synchronization reduces manual work and potential errors
Enhanced Reporting: Better insights into customer interactions and agent performance can be gained through integrated reporting
Streamlined Communication: Unified communication channels and customer information reduce response times and improve resolution rates
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
