NICE CXone DEVone Ecosystem
Unified Communications (UCaaS) Integrations - Optimize Your CX
Unite your sales, service and back office.
Seamlessly integrate CXone with the industry’s leading UC platforms to create a single, seamless experience for reaching anyone inside or outside your contact center.A better way to collaborate
Expertise delivered instantly
You’ve got valuable experts across your entire business. Connect your agents directly to them.Quick & Easy
Prebuilt APIs create a single view for all agent interactions, up and running in no time.Your company, in sync
Always know who’s available for a chat or call and keep your corporate directories up to date across all applications with syncing tools.Speedy deployments by design
We pre-build, so you don’t have to – reduce costs involved in building integrations.Click logos below for more about our UCaaS Integrations.
Open new lines of communication.
CXone UCaaS integrations enable seamless collaboration between your contact center agents and experts anywhere in your organization. Prebuilt adapters make UC easy to get up and running from within CXone so you can stop developing and start delivering.Connect your agent workforce in minutes with leading apps from Microsoft, RingCentral, Zoom, LogMeIn, Unify and more.See all capabilities
Better experiences start with better integrations.
Discover how the right suite of tools can deliver better customer experiences across any channel while improving everything from agent performance to data analysis.Download PDFIntegrate – Collaborate
Resolving customer interactions is becoming more complex every day. By using a single-click to call, chat or email to reach anyone in the organization, agents can hasten resolution!
Integration done right
Fully utilize the UC application and agent desktop with one login for all tools and interfaces - no toggling between applications required.
Access to Presence
Automatic presence sync provides availability status for quickly connecting with knowledge workers, anywhere in the organization.
Reduce IT cost
With pre-built, well-tested solutions that are instantly deployable plus eliminate future development costs for upgrades.
Safe & secure
Robust security controls and industry compliance standards give you the protection you and your customers need.“Contact center applications that have advanced engagement features offered natively on mobile devices, and with messaging and collaboration at the core of the design, are empowering agents to break free from working in isolated rows.”
GartnerThe Future of the Contact Center
