Infrastructure Resiliency & Reliability - Optimize Your CX

Built-in resiliency at every level.

Multi-cloud, multi-region and multiple availability zones deliver expansive redundancy and real peace of mind.

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Mission critical: Delivered!

CXone Infrastructure Resiliency & Resiliency

Reliability you can count on

CXone is deployed across extensible, secure, and reliable cloud infrastructure that empowers contact centers to securely scale and customize operations using open APIs and documented support for developers. CXone is deployed in multiple public clouds, within multiple regions and multiple availability zones guaranteeing infrastructure resiliency and reliability at every level.

CXone offers a guaranteed, financially backed 99.99% platform uptime SLA.

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business direction

High Availability & Disaster Recovery

Understand the difference between High Availability & Disaster Recovery in the Contact Center.

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Industry Leading Reliability

Experience true 99.99% uptime with no exceptions, “gotchas,” fine print, maintenance windows or finger pointing to network providers.

Extensive Security & Compliance
Global Scale

“CXone helps us fulfill our SLAs, because it’s a reliable, stable platform. Our agents can now work remotely, so we have 100% uptime even in cases of inclement weather or Internet outages.”

Gretchen Green

IT Manager Superior Contact/TelNet Worldwide

Related Products

Related Resources

Datasheets

Open Cloud Foundation Datasheet

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Datasheets

NICE Disaster Recovery Capabilities

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Case Studies

CXone Success

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Resource Library

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.