Contact center customer support

Global support you can depend on.

At NICE, we only succeed when you do. Gain a proactive partner that equips you with the right people, tools, and technology for your business and unique needs.

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Partnering with you for continuous success.

With CXsuccess services, we enable CX leaders with the right expertise, tools, and technology at every step. We deliver the knowledge, processes, and best practices to help you to achieve your business goals. We collaborate with you to meet your unique needs and to deliver faster answers via a single point of contact.

Achieve your CX goals faster.

CXsuccess is a full suite of customer success services—onboarding, implementation, education, technical services, and business consulting. Choose from proven success packages for the right engagement plan for your business needs.

All CXone customers receive the CXsuccess Care package with self-service support at no-charge, standard with every agreement:

Global 24/7/365 omnichannel technical support with enhanced cross-functional collaboration
Exclusive one-stop access to global online Customer Community
Your choice of self-paced eLearning and resources

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The right expertise, tools, and technology at every step.

We offer convenient global 24/7/365 omnichannel technical support, with single point-of-contact and enhanced cross-functional technical collaboration for reduced effort and faster resolution.

“I feel my case gets worked faster with me right there on the phone. I have experienced better expertise with each tech and better communication with each case.”

Young Energy (Energy & Utilities)

Trusted by the world's leading companies.

Get Started with NICE

All NICE CXone customers receive self-service support with their service. For more robust needs — including priority handling and specialization — choose from enhanced CXsuccess packages available by monthly subscription

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