Home
Customer Stories

Customer Stories

Discover our thriving CX community

NICE's solutions are continuously strengthened by the trust and collaboration of our customers across the world.

Learn why customers trust NICE

We empower organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

1000 +

pre-built Enlighten AI models

10 billion

CXone interactions managed annually

350 %

increase in ROI for customers

100 million

AI enriched interactions per month

The Standard

Over the last few years, The Standard has undergone continuous digital transformation that added new layers of technology and complexity to the contact center’s operations. Watch how they've gone above and beyond with NICE Enlighten Autopilot

Schedule a Demo

TD Bank

A longtime NICE partner, TD Bank began using NICE Employee Engagement Manager (EEM) in addition to NICE Workforce Management (WFM) in 2018. With NICE, the company has removed manual processes, integrated several business functions into one platform, and enhanced productivity.

Schedule a Demo

Dutch Railways

Dutch Railways (Nederlandse Spoorwegen) handles 4 million customer contacts annually, including 2.5 million voice interactions. After years of planning, the railway implemented a complete redesign of its customer service organization around omnichannel practices with NICE CXone.

Schedule a Demo

View More Videos