CXone Mpower - Agentic AI workflows
Full orchestration
of human and AI agents.
Unite AI and human agents to enhance service experiences, streamline operations, and drive productivity across all service touchpoints.
Power Your Experiences with AI and Human Expertise
Unified Agent Orchestration
Design seamless experiences where human and AI agents collaborate and learn from each other to improve service outcomes.
Accelerated AI Agent Deployment
Quickly build sophisticated AI agents using platform data and historical interactions for accurate and rapid deployment.
AI-Enhanced Productivity
Empower employees with specialized AI copilots that enhance performance, providing real-time support for all customer service roles.See AI and Human
Collaboration in Action
Discover how CXone Mpower orchestrates human and AI agents to elevate customer service experiences. Watch how real-time, AI-powered workflows drive better outcomes with ease.One AI Platform.
Complete Customer Service Automation.
Why AI Customer Service Automation is the Future
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”
Robin GareissCEO and Principal Analysts
Metrigy
