Full orchestration of human and AI agents

CXone Mpower - Agentic AI workflows

Full orchestration
of human and AI agents.

Unite AI and human agents to enhance service experiences, streamline operations, and drive productivity across all service touchpoints.

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Power Your Experiences with AI and Human Expertise

One AI Platform.
Complete Customer Service Automation.

Marketecture 2024

Why AI Customer Service Automation is the Future

“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”

Robin Gareiss
CEO and Principal Analysts
Metrigy

Smart Automation, Happy Customers.

Discover how top-tier brands realize results through automation, delivering seamless service and driving customer satisfaction.

22.5% increase in chat customer feedback response rate

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30% reduction in repeat calls

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14% reduction in average handle time (AHT) within 12 months

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Carnival UK logo

99% improvement in guest engagement assessments

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Maps Credit Union logo

90% reduction in after call work

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