Farmers Insurance
Customer experience (CX) software for insurance - Transform Your CX
Peace of Mind- Delivered
Provide policyholders with greater access and transparency.Make it easy for policyholders to understand their options.
Streamline processes and provide personalized services throughout the customer journey with customer experience software for insurance.Simplify Insurance
Use self-service to make it easy to shop, apply for and manage policies.Streamline Claims Process
Communicate status feedback better, minimizing stress for policyholders.Personalize Services
Leverage AI for personalized assistance, streamlining solutions for every policyholder.Map Customer Journey
Build better customer journeys anytime, anywhere, using AI, customer feedback, and interactions data.Trusted by the world's leading companies.
Experience Optimization (Enlighten XO)
Purpose-built AI for CX that analyzes conversations with agents and automatically uses insights to build effective self-service and optimize processes.Get DatasheetSolutions to any CX problem
Enlighten Autopilot
Allow your policyholders an end-to-end self-service experience anywhere, anytime for any need.Learn more
Journey Orchestration
Elevate your policyholders experience by connecting with them effortlessly and intelligently across all channels.Learn more
Digital and Self Service
Proactively empower your policyholders to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.Learn more
Enlighten Copilot
Arm your agents with superpowers to increase efficiency with fewer repetitive tasks and faster access to knowledge policyholders need.Learn more“By reducing our handle time with CXone, we’re saving money, increasing service levels and keeping our customers happy.”
Tobie SeymourHead of Operations, Millennial Specialty Insurance
