Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Mpower Agent for Oracle Service Cloud.Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, regardless of channel.Fewer clicks, higher efficiency
Agents can handle contacts, plus manage their schedules and performance—all without leaving Oracle.Smarter connections, better CSAT
Use intelligent routing and Oracle data to connect customers to the right resource, right away.Flexibility and agility
Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.![Oracle Service Cloud](/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Foracles.webp&w=750&q=80)
![workforce management](/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-14.webp&w=1920&q=80)