Platform Overview – Customer Service Automation

One AI Platform.
Complete Customer Service Automation.

Empower your organization by automating every aspect of customer service through intelligent workflows, agents, and knowledge.

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AI-Driven Service at Scale

6 K+

Customers on our AI-infused platform

1 K+

Pre-built CX AI models

250 M

AI-powered interactions per month

900 B

API calls per year

100 %

Coverage for every interaction across every channel

Integration Made Simple

Easily integrate the tools you need with CXone’s open framework of hubs. Simplify your operations with quick, intuitive connections that eliminate silos and streamline management.

Discover Integration Hubs

CXexchange Marketplace

Explore a wide range of pre-built solutions, apps, and integrations tailored to enhance your CXone platform. Extend the power of your operations with trusted partner solutions.

Explore CXexchange Marketplace

Developer Portal

Access powerful APIs, SDKs, and resources to build custom integrations on the CXone platform. Streamline development with tools designed to enhance and create custom capabilities.

Visit Developer Portal

Trust and Compliance

Ensure security, privacy, and compliance with CXone’s trusted platform. Protect your brand with industry-leading safeguards and certifications.

Visit Trust Center

Trusted by the world’s leading companies

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.