Blog

Some guests are looking for a familiar-feeling home away from home. Increasingly, many are looking for personalized, one-of-a-kind experiences.

The start of the new year offers a chance to reset. Whether it’s starting the year with detox cleanse, a plan to read more books or a pledge to cook more at home, new year’s resolutions give us the opportunity to start making new choices and bid farewell to old routines.

In today’s digital-first world, where customers expect personalized, real-time responses across all channels, achieving excellence in customer service has become an art form.

We’re excited to share NICE’s CXone Mpower Actions has been honored with the 2024 Product of the Year Award at the Generative AI Expo, organized by TMC.

Nothing prevents growth more than getting stuck in a paradigm. It could be some large societal belief, like that the universe revolves around planet earth.

As a CX leader, you know that understanding customer sentiment is essential. But with so many feedback channels and data sources, it’s a real challenge to uncover meaningful insights—and even harder to transform those insights into impactful action.