2020 Customer Experience (CX) Transformation Benchmark
Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Mpower Agent for Zendesk.Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, so they can personalize every experience.Fewer clicks, higher efficiency
Agents can handle contact center interactions without leaving Zendesk.Smarter connections, better CSAT
Use intelligent routing and Zendesk data to connect customers to the right resource, right away.Flexibility and agility
Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.![](/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fzdd_72f666.webp&w=640&q=80)
![workforce management](/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-14-1-2.webp&w=1920&q=80)