Knowledge management

CXone Mpower - Knowledge with trusted AI for CX

Build Trust with Knowledge.

Unlock the power of AI-driven insights by centralizing all your data, knowledge, and AI models on one platform.

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Experiences You Can Trust

Why AI Customer Service Automation is the Future

“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”

Robin Gareiss
CEO and Principal Analysts
Metrigy

Smart Automation, Happy Customers.

Discover how top-tier brands realize results through automation, delivering seamless service and driving customer satisfaction.

22.5% increase in chat customer feedback response rate

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30% reduction in repeat calls

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14% reduction in average handle time (AHT) within 12 months

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Carnival UK logo

99% improvement in guest engagement assessments

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Maps Credit Union logo

90% reduction in after call work

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