Experiences You Can Trust
One AI Platform.
Complete Customer Service Automation.
Why AI Customer Service Automation is the Future
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”
Robin GareissCEO and Principal Analysts
Metrigy