Contact center complaint management - Optimize Your CX
A comprehensive approach to complaint management.
Protect your organization from reputational, financial, and compliance risks with a comprehensive AI-driven complaint management solution.
Proactively protect your organization from customer complaints.
Automate complaint management
with AI.
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Regulators rely on handling customer complaints to gauge how well an organization is fulfilling its obligation to customers. For organizations, the risk extends well beyond regulatory compliance and fines, it also includes potential reputational damage resulting from any negative customer feedback and publicity. An automated customer complaint management program powered by artificial intelligence will mitigate these risks.Read the eBook
Turn complaints into customer success with Enlighten AI.
Enlighten AI for Complaint Management helps organizations save millions of dollars in regulatory fines, improve efficiencies, and increase customer satisfaction. Enlighten AI analysis is operationalized as part of a comprehensive analytics program, providing organizations with the ability to turn customer complaints into an opportunity to strengthen overall customer experience.Get the brochureNever miss a single complaint again.
Harnessing the power of the industry's largest interaction dataset along with 20 years of industry experience, Enlighten AI's purpose-built customer complaint models deliver an accurate and consistent analysis of all customer concerns, feedback and interactions.
