Knowledge Management - Optimize Your CX

NICE CXone Expert is the industry’s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self-service answers.

CXone Expert boosts your organization's profitability by saving time and money while enhancing CX. It provides excellent digital self-service, fostering customer loyalty. By answering queries quickly and on any device, Expert keeps more interactions in low-cost, automated environments rather than high cost, attended channels. This efficient, accurate self-service and high accuracy boosts customer happiness and retention along with employee capacity and job satisfaction.

Our industry-leading knowledge management platform allows consumers to find answers quickly and efficiently, deflecting calls and improving overall consumer satisfaction. CXone Expert optimizes your organization's customer experience by unifying global knowledge into a single, accurate source of truth for customers, as well as agents and self-service bots. It ensures real-time capture and publishing, for instantly updated information across all channels.