CXone Mpower - Workflows for AI-driven automation
End-to-end customer service workflow automation.
Streamline every step of the customer journey with intelligent, AI-driven workflows that boost efficiency and deliver faster, smarter results.
Streamline Workflows. Boost Efficiency.
Centralized Workflow Management
Streamline all customer service workflows in one place for seamless operations.
End-to-End Automation
Automate workflows across all roles, ensuring consistent connections between customer-facing and back-office teams.
AI-Driven Optimization
Empower AI to proactively recommend and generate optimized workflows, maximizing efficiency at scale.Reimagine Workflows.
Automate Excellence.
Watch how CXone Mpower redefines workflow automation. See AI-driven processes streamline every experience and boost operational efficiency across your organization.One AI Platform.
Complete Customer Service Automation.
Why AI Customer Service Automation is the Future
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”
Robin GareissCEO and Principal Analysts
Metrigy
