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Web & Mobile Engagement - Optimize Your CX

Drive engaged and frictionless digital customer journeys.

Increase self-service success and drive excellent customer engagement.

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Keep customers engaged on the web.

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In-the-moment resolution

CXone Guide provides in the moment resolution by removing friction along the digital customer journey. By delivering the right information and guidance at the right moment, Guide eliminates unnecessary calls to the contact center. Lead visitors to useful information they need, providing them with the most appropriate and relevant assistance, wherever they are with active web and mobile engagement.

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Proactive guidance with CXone Guide.

Remove friction across the digital journey by proactively delivering the right guidance at the right time, whether on web or mobile.

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CXone Guide in action.

Learn how MoneyGram used CXone Guide to simplify transactions, better promote their loyalty program, and reduce reliance on IT to solve day-to-day business challenges.

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Eliminate friction in the web journey.

“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”

Cyndi Daman
Global Web Manager, MoneyGram

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Web & Mobile Engagement: FAQs

NICE CXone Guide provides in-the-moment resolution for customers by removing friction across digital journeys and delivering the right guidance at the right time across every channel and point of contact.

In order to offer the highest quality CX at scale, it's critical to focus your efforts on proactive measures. CXone Guide continuously monitors pain points to optimize the online journey to drive customer engagement, ensuring customer loyalty and increased customer satisfaction at scale.

Keep customers engaged on the web.

In-the-moment resolution

Proactive guidance with CXone Guide.

CXone Guide in action.

Eliminate friction in the web journey.

“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”

Related Products

Related Resources

Contact us

Web & Mobile Engagement: FAQs

In-the-moment resolution

CXone Guide in action.

Offer customers a helping hand

Elevate engagement

Enable self-service success

Make changes on the fly

Guided assistance

Proactive engagement

Monitor pain points

Quick time to value

Offer customers a helping hand

Elevate engagement

Enable self-service success

Make changes on the fly

Guided assistance

Proactive engagement

Monitor pain points

Quick time to value