Customer experience software for retail - Transform Your CX
AI-Powered Retail:
More Conversions,
Stronger Connections
Deliver personalized, seamless retail experiences that boost customer value and loyalty while optimizing operational efficiency. Empower your teams with AI-driven tools to create exceptional CX across every channel.
Elevate Every Interaction, Every Time
Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NICE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.NICE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.Boosting E-Comm Conversions
From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NICE’s AI-powered solutions.Retailers Rely on NICE CX Solutions for
Superior Customer Experiences
Bose
Bose Corporation consolidated three contact centers to one on CXone Mpower, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.Read more
Land’s End
Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.Read more
NICE is Recognized for Its Leading CX Solutions
