CXone for Retail
Retail CX Solutions - Transform Your CX
Simpler, easier retail experiences.
Increase customer value, loyalty, and retention while reducing costs with easy, AI-powered CX solutions for retail.Create customers for life
Your retail customers expect easy interactions and seamless omnichannel journeys. Give your customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.NICE CXone provides a complete suite of CX applications on an AI-powered platform to automate, orchestrate, and elevate every touchpoint with your brand. Ensure every interaction improves brand reputation, drives employee engagement, and creates customers for life.Retailers Rely on NICE CX Solutions for Superior Customer Experiences
“We were constantly challenged to track down issues and didn’t generally know we had an issue until there was a complaint. Consolidating platforms on NICE CXone was a no-brainer. Allowing central management of our voice presence was critical to improving our management capabilities and technical support. It also simplifies the networking and infrastructure.”
Ryan StandardGlobal Director of Customer Enablement and Engagement, Bose
Deliver self-service that flows
Power faster service and a better experience for a wide range of retail needs with conversational AI bots for voice and chat driven resolutions.Learn more
Optimize and empower your workforce
Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting engine.Learn more
Build insights from every interaction
Pinpoint the best opportunities for improvement across all channels by analyzing 100% of your customer interactions from any data source.Learn more
