Retail CX Solutions

Customer experience software for retail - Transform Your CX

AI-Powered Retail:
More Conversions,
Stronger Connections

Deliver personalized, seamless retail experiences that boost customer value and loyalty while optimizing operational efficiency. Empower your teams with AI-driven tools to create exceptional CX across every channel.

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Elevate Every Interaction, Every Time

Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NICE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.

NICE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.

Retailers Rely on NICE CX Solutions for
Superior Customer Experiences

Bose
Land’s End

NICE for Retail - Overview Video

From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NICE’s AI-powered solutions.

NICE is Recognized for Its Leading CX Solutions

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.