Patient experience solutions - Transform Your CX

Connect patient experiences for better outcomes

Increase patient access and engagement with unified patient experience solutions across the care journey.

Heal the fractured patient experience

Through integration with your electronic health record (EHR) system or other system of record, CXone Mpower improves the patient experience by connecting all automated and human interactions along the care journey, giving you a complete picture of the patient experience.
As a market leader in customer experience software, NICE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.

Connect EHR and patient experience

Integrate your EHR system or other system of record seamlessly. Interoperable with Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen, and more.

Boost patient access

Automate workflows for scheduling, billing, referrals, nurse triage, pharmacy, registration, and more.

Improve digital patient interactions

Integrate patient-provider and patient-payer interaction features seamlessly on digital and mobile platforms.

Engaged Patients Lead to Better Health Outcomes

NICE transforms fragmented interactions into seamless care journeys, using advanced analytics and AI, to ensure every interaction—whether through self-service or with a live agent, improves patient satisfaction and loyalty, and leads to better health outcomes.

Watch Video

Trusted by the world's leading companies.

healthcare-two-column-feature-697x669-bayada-home-health-care

U.S. University-Based Health Care Center

See how one healthcare provider streamlined voice and digital patient interactions with CXone Mpower.

healthcare-two-column-feature-697x669-blue-cross-blue-shield-of-michigan

One Medical

One Medical’s member experience is powered by intelligent uses of technology including workforce engagement, feedback management, interaction analytics, enabling consistent, quality care.

Watch video

Evolent Health

Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.

Watch video

“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success.”

Martin Jones
Director of Contact Center Operations, BAYADA Home Health Care

Healthcare Demo

In this demonstration, you’ll see how CXone Mpower automates customer service workflows by seamlessly integrating human and AI agents, data, and knowledge. We’ll walk you through a typical industry workflow, showcasing both the platform’s backend operations and the front-end experience for customers and agents.

Healthcare - Optimize and empower your workforce

Five Ways to Improve Patient Interactions

Discover how your organization can deliver seamless care journeys.

Get the eBook

Healtcare - Unify voice and digital channels

Trends for Patient Experience Success

Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers this report from research firm Metrigy.

Read the report

Healthcare - Maintain security and compliance

Building a holistic patient experience

Patients are now expecting integrated, holistic experiences for their entire healthcare journey, driven by their voice and feedback. This means healthcare insurance providers and payers will need to provide access, guidance, and personalized reassurance throughout the journey.

Read the blog

Keep private patient data private.

When it comes to protecting privacy, the stakes have never been higher. Protect patient data – and your reputation – with CXone Mpower. We’re certified compliant with healthcare security and privacy compliance standards.

Resource Library

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.