Call center training

Free call center training courses.

Professionally developed call center training modules to help you improve team skills, operational efficiency, and strategies for success.

NICE CXone offers you this free series of professionally developed call center training courses designed to help you improve call center performance and deliver better customer experiences. These invaluable call center training modules are organized under three important themes: Improving Team Skills, Operations, and Strategy. Skill improvement courseware is intended for customer-facing employees; operations courses are designed for managers; and strategy workshops are built for leaders.

Improve Team Skills

Improve Operations

Improve Strategy

Contact center transformation: Stakeholder kickoff

This session will help cross-functional leaders align on digital transformation change by teaching stakeholders how to create a shared vision and strategy which leads to awareness, acceptance, and advocacy across the entire organization. Target audience: Contact center stakeholders including leaders from various parts of the customer journey and IT. Call center training module length: 75 minutes.

Download call center training manual PDF
Download call center training participant guide PDF

Customize your training.

Customize your free call center courseware (instructor presentations and participant workbooks) using your company branding by downloading the complete library of unlocked documents PLUS receive a bonus eBook of 200 call center glossary terms.

Download the complete library now