Awards
Awards & Recognition
NiCE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured awards
NiCE Cognigy Named a Leader in The Forrester Wave™ 2026
NiCE Cognigy has been recognized as a Leader in The Forrester Wave™ 2026: Conversational AI Platforms for Customer Service Q2 2026Get your copyNiCE Named a 11X Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the 11th consecutive year.Learn MoreNiCE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NiCE CXone Expert in its report evaluating customer self-Learn More
NiCE Cognigy AI Agents Win TMCnet’s 2026 Enterprise AI Product of the Year
NiCE Cognigy has been named a winner in the 2026 Enterprise AI Product of the Year Awards, presented by TMCnet. The program recognizes AI solutions that deliver real value in complex enterprise environments.
NiCE Wins Silver for Employee Engagement Innovation in Simpler Media/Reworked IMPACT Awards
Reworked, the leading employee experience community from Simpler Media Group (SMG), has announced the recipients of the 2026 Reworked IMPACT Awards. The awards recognize exceptional work in employee experience and the digital workplace. NiCE was named a Silver Award recipient for Best Innovation in Employee Engagement.
NiCE Named One of Fast Company’s Most Innovative Companies in Applied AI for 2026
NiCE has been named to Fast Company’s “World’s Most Innovative Companies of 2026”, ranking #11 in the Applied AI category—a recognition of NiCE’s accelerating leadership in high‑impact AI for the enterprise.
For the press release on the NiCE Fast Company accolade, please click here.
NiCE Cognigy’s Philipp Heltewig Honored by Rheinische Post for Advancing Düsseldorf’s AI Leadership
Rheinische Post has recognized Philipp Heltewig, General Manager of NiCE Cognigy and Chief AI Officer at NiCE and a leading architect of Germany’s AI innovation landscape, as the 2025 honoree and Dusseldorfer of the Year in the Business category of its annual awards.
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