Customer Experience Software for Government Organizations Globally - Transform Your CX

Government Digital Transformation for Empowered Citizens and Employees

NICE helps government agencies deliver digital services that are accessible, easy to use, and responsive for all citizens.

An Integrated Front Door to Government Services

Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, NICE has pioneered transformative customer service practices for some of the world's largest corporations, with equal relevance and effectiveness for government entities.

Trusted by Government Agencies Worldwide

Modernizing Government Service Interactions

Explore 'CX in the Public Sector' as our experts discuss the impact of an integrated front door on citizen experience. Discover how modern CX solutions can enhance service delivery across government and higher education.

Streamlining Access to All Government Services

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Establishing a Comprehensive Knowledge Management System

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Empowering Effective Self-Service with AI

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Facilitating Easy and Fast Access to Government Resources and data

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FedRAMP, GSA, SOC 2, Cyber Essentials Plus, and IRP logos

Helping Government Agencies Meet Stringent Security Requirements

NICE has a FedRAMP moderate authorization for over 5 years, assisting more than 300 customers through our FedRAMP platform and securing over a dozen ATOs

We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.

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Datasheet: Integrated Front Door to Government Services

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Report: Building Trust in Government via CX Excellence

Report: Building Trust in Government via CX Excellence

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White paper: Maintaining Contact Center Modernization Momentum

White paper: Maintaining Contact Center Modernization Momentum

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Datasheet: Placing the Right Knowledge at Your Citizens’ Fingertips for their self-service online searches

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eBook: Making Medicaid Applications and Renewals Constituent Centric

eBook: Making Medicaid Applications and Renewals Constituent Centric

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Datasheet: CXone for government agencies

Datasheet: CXone for government agencies

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Customer Evidence

Recognized for Its Leading CX Solutions

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.