Salesforce CRM integration - Optimize Your CX

Consolidated desktop for fast, personalized service.

Give agents effortless access to the tools and information they need to deliver better customer service in less time.

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Better results with less effort.

Make every interaction easier for your customers and your agents with CXone Mpower Agent for Salesforce.

Personalized interactions

Empower agents with a 360-degree view of the customer, including insights into previous interactions, regardless of channel.

Fewer clicks, higher efficiency

Agents can handle voice and digital contacts, plus manage their schedules and performance—all without leaving Salesforce.

Smarter connections, better CSAT

Use intelligent routing and Salesforce data to connect customers to the right resource, on the right channel, right away.

Flexibility and agility

Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.

Exceed everyone’s expectations.

Deliver the omnichannel, personalized experience your customers demand, while simplifying agent workflows and reducing costs.

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Simplify and streamline every experience.

Consolidated Agent Desktop

Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Salesforce interface.

Integrated Workforce Management

Agents can manage schedules and performance—everything from shift bids and vacation requests to quality evaluations and coaching sessions—without leaving Salesforce.

Skills-based routing

Intelligently route every call or digital contact to the best available agent, based on agent skills and proficiency, and customer profile data.

Omnichannel support

Connect with customers on their channel of choice, including voice, email, social media, SMS, text, and Salesforce work items, chats and cases.

Channel elevation

Move seamlessly from one channel to another within the same interaction, with full context for an uninterrupted customer experience.

Data synchronization

Save agent after-call work by automatically synchronizing customer data and history for each interaction, regardless of channel.

The customer experience.

Pauline Mulvey from Mitchell International says the CXone Agent for Salesforce consolidated desktop saves their agents about 2-3 minutes per call.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.