Designing your AI ready business: A blueprint for success
Purpose-built AI for unparalleled CX automation
Design. Build. Operate.
Unlock the next generation of customer service automation with Enlighten, the world's most comprehensive CX AIAI for every CX touchpoint
CX AI infused across the entire platform for connected journeys for streamlined workflow, supercharged agents, and unified data and knowledge so you can build, design, and operate at speed.
Enlighten your CX future, today
Go beyond traditional customer service with purpose-built CX AIDomain-trained models
Derived from every interaction type, leading CX applications, and workflowsVast array of CX data
The largest historical CX dataset for exceptional customer-centric serviceFully integrated AI
Security, humanization, and optimization across your entire organizationGenerative AI power
Understand every intent and personalize responses for superior outcomesUnparalleled security guardrails
Ensure every response is accurate and aligned with brand requirementsSee AI-powered CX in Action
Discover what’s possible with AI solutions purpose-built for CX automation.
AI-powered Self-Service
Enlighten Autopilot delivers personalized automated self-service at scale for increased customer loyalty.
Agent AI Augmentation
Give your agents the copilot they deserve with Enlighten Copilot for Agents.
Supervisor AI Augmentation
Transform your contact center supervisors from taskmasters to strategic thinkers with Enlighten Copilot for Supervisors.
Accelerate CX Leaders
Revolutionize your business's interactions with CX data to realize goals faster with Enlighten Actions.“We chose Enlighten Copilot to provide an easier experience to our agents through Gen AI, driving quicker and more effective responses to our guests, enhancing our ability to advance care. We also expect Copilot will drive efficiency within our Contact Center, saving money while improving the experience of our agents and guests!”
Brian StonerVice President of GPGS, Hyatt
Enlighten Autopilot
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.Learn more
Enlighten Copilot
Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.Learn more
Enlighten Actions
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report.Learn more
Enlighten AutoSummary
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.Learn more
Enlighten AI Routing
Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.Learn more
Enlighten AI for Customer Satisfaction (CSAT)
Uncover objective insights on agent soft-skill behaviors that influence customer sentiment on every interaction.Learn more
Enlighten AI for Sales Effectiveness
Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.Learn more
Enlighten AI for Complaint Management
Protect your organization from reputational, financial, and compliance risks with a complete AI-based complaint management solution.Learn more
