CX AI infused across the entire platform for connected journeys for streamlined workflow, supercharged agents, and unified data and knowledge so you can build, design, and operate at speed.
Enlighten your CX future, today
Go beyond traditional customer service with purpose-built CX AI
See AI-powered CX in Action
Discover what’s possible with AI solutions purpose-built for CX automation.
“We chose Enlighten Copilot to provide an easier experience to our agents through Gen AI, driving quicker and more effective responses to our guests, enhancing our ability to advance care. We also expect Copilot will drive efficiency within our Contact Center, saving money while improving the experience of our agents and guests!”
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.
AI-powered Self-Service
Enlighten Autopilot delivers personalized automated self-service at scale for increased customer loyalty.
Agent AI Augmentation
Give your agents the copilot they deserve with Enlighten Copilot for Agents.
Supervisor AI Augmentation
Transform your contact center supervisors from taskmasters to strategic thinkers with Enlighten Copilot for Supervisors.
Accelerate CX Leaders
Revolutionize your business's interactions with CX data to realize goals faster with Enlighten Actions.
Enlighten Autopilot
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report.
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.
Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.
Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
