Agent Assist Hub - Optimize Your CX

Give every agent a personal assistant. 

Turn every one of your agents into a customer service superstar.

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Agent assistance made easy.

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Help every agent, all the time.

CXone Agent Assist Hub simplifies implementing agent assist tools to help your agents perform at their best. Provide the knowledge and guidance agents need to resolve even the most complex cases. Monitor and provide guidance to improve hard to train soft-skills, like empathy and active listening. Use a low-code interface that streamlines implementing and managing native and third-party agent assist tools.

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Dial performance up a notch.

With real-time guidance, agents have the power to create their own success.

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Using real-time interaction guidance for customer service excellence

Learn how Real-Time Interaction Guidance bridges the gap between naturally skilled agents and ones who might benefit from additional assistance to improve their performance and provide a better CX.

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Turn agents into CX Superheroes

“Sentiment and Agent Behavior metrics have made calibration sessions completely unnecessary. Now, we are focused exclusively on developing our coaches and coaching our agents, rather than arguing about the data.”

Customer Experience Manager

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Agent Assist Hub: FAQs

Other interfaces rely on custom programming , often resulting in complex, lengthy, and potentially expensive integration projects and ongoing maintenance . CXone Agent Assist Hub was built to reduce this complexity by providing a low-code, mostly point and click interface for integration.

Agent Assist Hub currently supports the following solutions: CXone Enlighten AutoSummary, CXone Expert Assist, CXone Real-Time Interaction Guidance, Enlighten Copilot for Agents, Google Contact Center AI, Omilia Voice Biometrics, and Salesforce Assist. Please check with your CXone Contact Person for the latest status, we are always adding new options.

You need to be using the CXone platform. Agent Assist Hub is a licensed product, please reach out to your CXone contact for more information on which license(s) is / are needed.

Dedicated CXone Studio components called Actions are provided as part of the Agent Assist Hub interface. Those actions enable your workflow programmers to simply drag-and - drop agent assist functionality into routing flows where they are needed, as well as access integration details directly from the workflow they are updating or expanding.

CXone Agent Assist Hub is an integration interface and supports US English. The scope of functionality / languages provided for the integration depends on what the solution integrated supports.

Agent assistance made easy.

Help every agent, all the time.

Dial performance up a notch.

Using real-time interaction guidance for customer service excellence

Turn agents into CX Superheroes

“Sentiment and Agent Behavior metrics have made calibration sessions completely unnecessary. Now, we are focused exclusively on developing our coaches and coaching our agents, rather than arguing about the data.”

Related Products

Related Resources

Contact us

Agent Assist Hub: FAQs

Help every agent, all the time.

Using real-time interaction guidance for customer service excellence

Better AX = better CX

Improve soft-skills

Automate the mundane

Integrate with ease

Knowledge galore

Help agents help themselves

Automate repetitive tasks

No more coding headaches!

Better AX = better CX

Improve soft-skills

Automate the mundane

Integrate with ease

Knowledge galore

Help agents help themselves

Automate repetitive tasks

No more coding headaches!