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Empower agents with a 360-degree view of the customer, including insights into previous interactions, so they can personalize every experience.
Fewer clicks, higher efficiency
Agents can handle contact center interactions without leaving Microsoft Dynamics.
Smarter connections, better CSAT
Use intelligent routing and Dynamics data to connect customers to the right resource, right away.
Flexibility and agility
Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Consolidated agent desktop
Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Dynamics interface.
Skills-based routing
Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Data synchronization
Save agent after-call work by automatically synchronizing customer data and history for each interaction.
