Microsoft Dynamics CRM integration - Optimize Your CX

Consolidated desktop for fast, personalized service.

Give agents effortless access to the tools and information they need to deliver better customer service in less time.

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Better results with less effort.

Make every interaction easier for your customers and your agents with CXone Mpower Agent for Microsoft Dynamics.

Personalized interactions

Empower agents with a 360-degree view of the customer, including insights into previous interactions, so they can personalize every experience.

Fewer clicks, higher efficiency

Agents can handle contact center interactions without leaving Microsoft Dynamics.

Smarter connections, better CSAT

Use intelligent routing and Dynamics data to connect customers to the right resource, right away.

Flexibility and agility

Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.

Exceed everyone’s expectations.

Deliver the personalized experience your customers demand, while simplifying agent workflows and reducing costs.

Get datasheet

Simplify and streamline every experience.

Consolidated agent desktop

Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Dynamics interface.

Skills-based routing

Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.

Data synchronization

Save agent after-call work by automatically synchronizing customer data and history for each interaction.

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