CX Analytics - Optimize Your CX

Drive CX from every
touchpoint.

Turn insights into better experiences with
AI-powered analytics.

Icon imageRequest a demo
Discover AI for CX
Request a quote

Accelerate data-driven decisions.

Quantify improvements in employee productivity and customer satisfaction from actionable insights.

Enlighten Actions

Enlighten Actions

Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report

Learn more

Experience Optimization (Enlighten XO)

Experience Optimization (Enlighten XO)

Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.

Learn more

Interaction Analytics

Interaction Analytics

Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.

Learn more

Feedback Management

Feedback Management

Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.

Learn more

Dashboard-and-Reporting

Dashboard and Reporting

Gain a comprehensive operational picture of your contact center. Visualize real-time and historical insights with enhanced, fully customizable dashboard and reporting.

Learn more

Desktop-and-Process-Analytics

Desktop and Process Analytics

Take a scientific approach to improving employee performance, and ground business decisions in rich process and interaction data.

Learn more

“I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”

Customer Service Support, Analyst Pfizer

Analyze CX everywhere.

Analyze CX everywhere.

Drive experiences and exceed customer expectations with insight from NICE CX Analytics. Every touchpoint. Every journey. Everywhere.

Watch video

Related Resources

White Papers

Enlighten AI for CX: Driving Innovation from Vision to Reality

See your data in a whole new light, leading you to more effective decision-making.

Learn more
White Papers

Delight developers with data

Enable smart bots quickly with conversational data at the helm.

Learn more
Datasheets

Drive measurable CX improvement

Gain actionable insights from every customer interaction with contact center Interaction Analytics.

Read now

Resource Library

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.