December 2023No incidents reported.
November 2023No incidents reported.
October 2023Status: Resolved
Region: North America US West
Description: Some NICE CXone customers were unable to login in to CXone via federated Identity.
Status: Resolved
Region: North America Canada
Description: Some NICE CXone customers reported that CXone Dashboards were not loading.
September 2023Status: Resolved
Region: Europe
Description: Some NICE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.
Status: Resolved
Region: Australia
Description: Some NICE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.
August 2023No incidents reported.
July 2023Status: Resolved
Region: North America US West
Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
Status: Resolved
Region: Australia
Description: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.
June 2023No incidents reported.
May 2023No incidents reported.
April 2023No incidents reported.
March 2023No incidents reported.
February 2023No incidents reported.
January 2023No incidents reported.
