Achieve it all with CXone Mpower.
Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Support & Assistance
AI for Customer Experience
Digital & Self Service
Journey Orchestration & Routing
Workforce Engagement & Management
CX Analytics
Agent Assist
Open Cloud Platform
By Industry
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
91% of customers recommend NICE as a preferred CCaaS vendor
Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Enlighten Autopilot
Elevate customer self-service with an AI-powered virtual agent
Enlighten Copilot
Empower agents and supervisors with powerful AI to drive productivity
Enlighten Actions
Unlock complex data with generative AI for CX leaders
Enlighten AutoSummary
Automate notetaking with Gen AI to summarize every interaction
Enlighten Autopilot
Elevate self-service experiences with an AI-powered virtual agent that guides customers
Conversational AI & Chatbots
Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally
Knowledge Management
Meet customers with knowledge and ensure they receive the right content, wherever they are
Proactive Conversational AI
Keep customers engaged in conversation from onboarding to installation, service, and retention
Web & Mobile Engagement
Remove friction across the digital journey by proactively delivering the right guidance at the right time
Interactive Voice Response (IVR)
Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service
Experience Optimization (Enlighten XO)
Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
Proactive Dialer
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience
Digital & Voice Channels
Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout
Social, Chat & Messaging
Engage website visitors in conversations on their channel of choice
Workforce Management
Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down
Quality Management
Deliver better customer experiences through streamlined processes and actionable, AI-based feedback
Performance Management
Meet your organizational goals while engaging employees through personal coaching and gamification
Interaction Recording & Management
Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance
Supervisor Workspace
Turbocharge supervisors to make agile decisions, streamline workflows and improve performance
Dashboard & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Automated Agent Augmentation
Automatically detect automation opportunities, and effortlessly build automation processes as needed
Playvox by NICE
Seamlessly integrate with CRMs to efficiently manage your workforce
Experience Optimization (Enlighten XO)
Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service
Enlighten Actions
Unlock complex data with generative AI for CX leaders
Dashboard & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Feedback Management
Discover actionable insights from omnichannel customer feedback to improve customer satisfaction
Interactions Analytics
Analyze every interaction to understand operational trends and agent performance
Desktop & Process Analytics
Understand and confidently select the processes that will contribute most to your performance success
Omnichannel Agent Desktop
A unified agent workspace provides everything agents need to handle all interactions
Agent Assist Hub
Easily integrate applications that help turn every one of your agents into a customer service superstar
Real-Time Guidance
Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction
Security & Compliance
Secure your data and enjoy industry-leading guaranteed uptime
Resiliency & Reliability
Keep your contact center up and running with dynamic elasticity
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Developer Tools & APIs
Endless customization options with RESTful APIs and robust SDKs
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Transform CX with AI
Identify behaviors that drive frictionless customer experiences
Drive Digital Transformation
Integrate digital technology at the center of CX
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Frost & Sullivan recognized NICE with the 2022 Best Practices Company of the Year Award in the North American Contact Center industry.
Enlighten XO is honored for continued innovation uniquely using data and purpose-built AI to create smart self-service.
As a powerful innovator in customer experience interactions (CXi), NICE has been named overall leader by Quadrant Knowledge Solutions in the SPARK Matrix Speech Analytics 2022 Report.
Honored as an innovative CX solution which delivers extraordinary customer experiences, NICE Enlighten AI offers a comprehensive AI and machine learning framework.
NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences.
NICE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best exemplifies innovation in applications and technologies that support digital customer engagement.
NICE is honored for its ability to address unique challenges in workforce optimization, for increasing agent productivity, and for driving superior contact center and CX performance.
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the eighth consecutive year for its CXone cloud platform.
Enlighten XO advanced AI builds smart self-service, delivering CXi through a unified suite of applications on the CXone platform.
NICE NEVA Discover scores high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst’s Task Mining Products Assessment.
Based on scoring by industry analysts and consultants, NICE was recognized for leadership in contact center infrastructure, interaction analytics, and Workforce Optimization/Engagement
NICE VoC positioned furthest to the right for technology excellence and recognized for its superior AI-infused solution that powers real-time actions in Quadrant Knowledge Solutions report
Frost & Sullivan recognizes NICE for its industry-leading solutions that deliver efficient and smart AI-powered digital-first experiences.