AI companion for contact center employees – Enlighten Copilot - Optimize Your CX
Level up with an
AI-powered companion.
Promote efficient work with fewer repetitive tasks and faster access to knowledge for contact center employees.
Employee excellence
With this by-their-side conversational AI experience, agents have AI-driven knowledge and assistance at their fingertips for faster handle time and faster resolutions. Copilot automatically generates suggested responses for the agent using conversational context and knowledge base information. With Copilot, supervisors have a greater span of control through continuous, real-time visibility into agent behaviors, suggested solutions for problem areas, and smarter guided interactions.
The art of empowering agents and supervisors.
Learn how Enlighten Copilot empowers agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.Read whitepaperSmarter guided interactions
Copilot magnifies the agent capabilities and empowers them with actionable responses and content. Supervisors are armed with smarter guided interactions and AI-driven coaching to improve the overall agent and consumer experiences.
