“NICE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report.”
Market Leadership
The Market Leader
“NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year”
Market Leadership
The Market Leader
“NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report”
Market Leadership
The Market Leader
“NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment”
Awards and Recognition
Celebrated by Analysts, Industry Experts and Customers Alike
NICE leads across all major analyst reports, setting the gold standard in customer experience innovation. Our top rankings show a relentless drive to deliver what customers need most: innovative solutions that elevate their business.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!
Read a complimentary copy of the 2025 Forrester Wave report.
NICE is highly rated by our customers, highlighting the impact and excellence of our solutions. Our commitment to customer success shines through every high rating, fueling our drive to lead and innovate.
Leading the market one great experience at a time.
Move beyond traditional inbound customer service and into proactive AI-powered experiences to boost efficiency and customer satisfaction while reducing costs at unprecedented scale.
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Make the smartest buying decision with the latest Gartner analysis
NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
