Customer Experience AI Platform

CXone is an AI-powered customer engagement platform that brings all your customer data, systems, and interactions together in one place. It uses AI and automation to help resolve customer needs, support employees, and orchestrate customer journeys from start to finish—across every channel, system, and touchpoint.

CXone is for any enterprise that wants to move from manual, inconsistent customer engagement to an AI‑driven model that’s faster, smarter, and easier to manage.

With support for GDPR, FedRAMP, and sovereign data requirements, CXone delivers resilient, multi‑region performance you can trust.

AI for customer experience is only as powerful as the data behind it. The most valuable asset in AI-driven CX is customer engagement data—the signals, intents, actions, and outcomes generated across billions of interactions. CXone unifies your customer engagement data with an AI-ready foundation with highly precise AI Models trained and fine-tuned specifically on CX language, workflows, intent, and outcomes. This fuels connected intelligence and agentic AI across the enterprise—delivering speed, personalization, contextual understanding, and trust across every touchpoint.

CXone protects every interaction with enterprise‑grade security and rigorous global compliance. Encrypted communications, secure data storage, continuous monitoring, and adherence to industry standards ensure your customer data stays safe—and your organization stays confidently compliant.

CXone is built to connect. With robust APIs, prebuilt integrations, and an open ecosystem, it fits seamlessly into your CRM, ERP, WFM, automation stack, and any legacy environment. You can unify data, orchestrate workflows, and operationalize AI across systems without disrupting your existing infrastructure.

CXone is engineered for enterprise scale. Its modular, cloud‑native architecture eliminates silos, simplifies complex tech stacks, and delivers always‑on performance. Whether you’re modernizing legacy systems or deploying advanced automation, CXone adapts quickly—without sacrificing reliability, security, or speed.

Yes. CXone connects to Salesforce, SharePoint, Zendesk, Confluence, and virtually any other knowledge source—making it easy for agents and AI to access consistent, accurate information.

Yes. CXone integrates smoothly with your existing voice or digital chatbots, enabling them to work across channels while benefiting from CXone’s orchestration and intelligence. NiCE also offers best-in-class AI Agents. NiCE AI Agents autonomously resolve customer intent across voice and digital channels. Instead of scripted conversations, they orchestrate workflows, act across systems, and complete end-to-end journeys — delivering true containment, lower cost to serve, and faster resolution at enterprise scale.

Yes. With prebuilt integrations and support for custom endpoints, CXone can incorporate your AI‑led agent assist tools—enhancing performance, guidance, and productivity directly within the agent workspace. Alternatively, NiCE Copilot for Agents delivers real-time, context-aware guidance natively within the CXone platform. Unlike standalone agent assist tools, it unifies customer data, routing intelligence, knowledge, and analytics to automate tasks, reduce handle time, and improve resolution quality — continuously learning from outcomes across the enterprise.