Platform Overview – Customer Service Automation
One AI Platform.
Complete Customer Service Automation.
Empower your organization by automating every aspect of customer service through intelligent workflows, agents, and knowledge.
One Platform. One Experience. Total Orchestration.
CXone Mpower drives intelligent automation that redefines end-to-end customer service. On one AI platform, you can unify workflows, empower agents, and centralize knowledge to break down silos and drive service transformation at scale.Learn moreAI-Driven Service at Scale
6 K+
Customers on our AI-infused platform
1 K+
Pre-built CX AI models
250 M
AI-powered interactions per month
900 B
API calls per year
100 %
Coverage for every interaction across every channel
Integration Made Simple
Easily integrate the tools you need with CXone’s open framework of hubs. Simplify your operations with quick, intuitive connections that eliminate silos and streamline management.Discover Integration Hubs
CXexchange Marketplace
Explore a wide range of pre-built solutions, apps, and integrations tailored to enhance your CXone platform. Extend the power of your operations with trusted partner solutions.Explore CXexchange Marketplace
Developer Portal
Access powerful APIs, SDKs, and resources to build custom integrations on the CXone platform. Streamline development with tools designed to enhance and create custom capabilities.Visit Developer Portal
Trust and Compliance
Ensure security, privacy, and compliance with CXone’s trusted platform. Protect your brand with industry-leading safeguards and certifications.Visit Trust CenterTrusted by the world’s leading companies
