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AI for CX leaders – Actions

AI for CX leaders –Actions

Make smarter decisions at the speed your business demands.

Proactively zero in on execution gaps and drive your business forward with insights and answers from Generative AI.

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Optimize your work, cut out the middleman.

Amplify your CX insights

Receive conversational answers to your questions with data driven insights into your business and CX benchmarks.

Drive resolution with data visualization

Get responses to questions in the format you need, to help improve the comprehension and use of data.

Build highly effective and impactful automation

Execute your plan with a touch of a button, accelerating time to value.

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Achieve optimal outcomes with an actionable plan.

Leverage specialized AI models for CX, the latest generative AI models, and advanced applications within CXone Mpower to gain faster access to data and analytics. Pinpoint the best opportunities for automation. Understand how business goals are met with insights. Find the best next steps to achieve superior outcomes, faster.

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Realize business goals faster.

Revolutionize your business’s interactions with CX data and operations. See how.

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Seizing the CX Moment.

Learn how CXone Mpower Actions accelerates decision velocity, enhances operational efficiency, fosters innovation, and drives sustainable growth.

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Identify automation opportunities and streamline work.

The unique capabilities of CXone Mpower Actions enable you to gauge you levels of service against industry standards and develop actionable plans to achieve your business objectives quickly.

Act on data faster

Better engage, predict and take actions to improve agent empowerment, consumer experiences, and operational excellence.

Real-time actionable insights

Accelerate the speed at which CX leaders can act based on data to make sure business goals are being met.

Conversational data

Improve your assisted and self-service channels using a conversational intelligent interface to understand data faster.

Scalable delivery

Effortlessly and rapidly implement recommendations using out-of-the-box AI models.

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Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

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AI for CX leaders – CXone Mpower Actions: FAQs

CXone Mpower Actions is purpose-built CX AI designed to optimize operational processes for organizations by leveraging advanced analytics and identifying automation opportunities.

Yes, CXone Mpower Actions is designed for business success and adapts to accommodate increased data volume to support the growth and progression of your organization over time.

CXone Mpower Actions pinpoints optimal paths to issue resolution and ideal ways to utilize tools and systems within your organization, along with real-time insights into what's driving volume, so you can meet business goals more efficiently than ever.

CXone Mpower Actions leverages specialized AI models for CX, the latest generative AI models, and advanced applications within CXone Mpower to gain faster access to data and analytics, all aimed at helping you close execution gaps and drive your business forward.