There's little doubt that today's consumers are a fickle and demanding bunch. Easy access to product and pricing information has shifted power away from brands and towards customers.
The do-it-yourself ethos has gone digital. In today's impatient world, the old adage "If you want something done right, do it yourself" has become a mantra for customers seeking instant gratification.
Do you ever feel like you're stuck in an endless cycle of impersonal customer service interactions? The repetitive, automated digital chatbots and “helpful” virtual agents leave us craving a true human connection.
AI is in the news more than ever, thanks to ChatGPT and generative AI. Businesses across all industries are in the process—or have already—made plans to strategically invest in AI.
Your customer base has grown, and so too has the number of employees required to keep up with critical customer service needs. It’s time to move past spreadsheets and your homegrown solution, which simply aren’t sophisticated enough.
Demand for stellar, empathetic customer service is 24/7, and this week is a good time to celebrate all of the hard work that goes into helping customers day in and day out.