What makes someone a hero? Is it the amazing powers that they possess? Or the costume they sport? It may be just the character of their person and the things that they do that make a hero.
As our CEO Barak Eilam recently said, we’re amid a “technology super wave of far-reaching consequences” simultaneously shaping the world and the CX space.
Economists might be ready to declare that the Great Resignation is largely over, but contact centers are grappling with the same talent challenges as they did before and during the pandemic.