Self-service IVR & AI chatbots - Transform Your CX

Win customers with great self-service experiences.

Conversational AI virtual assistants interact with customers as naturally as a live agent would— on any channel, 24/7, at unmatched scale.

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Faster service, better experience.

Self service done right

Give your customers the power to answer questions and solve problems on their own. when they aren’t seeking agent support.

Improved customer experiences

Offer conversational self-service options for frictionless engagements; from simple customer inquiries and requests to complex conversations.

Better service levels, lower customer service costs

Boost operational efficiency with our self service tools that serves as a virtual assistant that's ready to serve customers around the clock via voice or instant messaging.

Smarter digital self-service CX.

Achieve the best customer experience & higher self-service success by managing journeys from where they really begin through our customer self service portal.

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Give your customers instant gratification.

Customers don't always want to speak with an agent. Today's customers are educated and looking for speed and ease so they can resolve issues themselves through a self service option.

Your customers' ability to successfully, easily, and quickly solve problems on their own is one of the largest opportunities to increase customer experience and decrease cost. Low-effort experiences reduce costs by decreasing up to 40% of repeat calls, 50% of escalations and 54% of channel switching.

business direction using self service systems

Get the scoop on chatbots.

Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter for customer satisfaction.

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"84% of consumers are more willing to do business with companies that offer self-service support options, but only 61% say these solutions are easy and convenient. Are you listening to them?"

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Make self-service the best choice.

Advanced Conversational AI

CXone Mpower accelerates first-touch customer resolutions with automation that guides and “contains” conversations with minimal escalations.

Build bots in a snap

Take the cost and complexity out of adopting digital self-service with an easy way to create omnichannel conversational AI chatbots.

Bring your own AI bot

Bring your own bot—then orchestrate amazing conversational self-service experiences with ease, full control, and seamless contact flow through our customer service portals.

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Smart knowledge management

Meet consumers at their point of need and make the right self-service answers easy to find, starting at an Internet search.

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Proactive Conversational AI

Deliver effortless CX and reduce cost to serve by engaging your customers in proactive AI-driven conversation before they need to contact you.

Optimized experience

Build smarter self-service applications using automatically generated insights from your IVR and employee-assisted interactions for exceptional customer service.

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If you would like to know more about our self service solution or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.