Are you concerned that your customers’ experiences vary greatly depending on the agent, time of day, contact channel and other factors? It can be difficult to know for sure because tracking this information fully and consistently isn’t easy. But with CXone Mpower Interaction Analytics, you can analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience.
Drive measurable improvement in omnichannel customer experience and agent performance with CXone Mpower Interaction Analytics.
