Our customers’ success is our most powerful story.
We want to make it easy for buyers to understand how we improve customer experience throughout their business. Join Shine today to share your experience using NICE solutions.Join now
Join peers from
Help your peers, one connection at a time.
Shine members become advocates, supporting peers by sharing their experiences with NICE solutions in private, one-on-one meetings. As an advocate, you inspire others to follow your lead, transforming their organizations into CX leaders.
A match made by data.
Share your success. Earn rewards.
Meet with other power users, earn rewards to master CX, and snag exclusive swag.
What makes a great advocate?
Advocates are eager to engage with peers, aim to exemplify CX excellence, and are either decision makers or program managers.
Timeline
Reference request experience.
Once you decide to become an advocate, this will be your experience.
01
Step 1
Register
Sign up for Shine. Share how you use NICE solutions and who you want to meet. Choose how often you want to meet them.
02
Step 2
Profile
We’ll use your registration details to make a profile in our search engine.
03
Step 3
Connect
We’ll match you with meeting requests from peers who share your interests and help arrange the meetings.
04
Step 4
Reward
After each meeting with a peer, you’ll earn points to use in our Rewards Store.
Downloads
We've got the downloads.
Download the following brochure and slides about Shine membership.
Still have more questions? Contact our help center.
Join now
Get ready to start meeting peers and growing your personal brand.Join now
We create a profile about your NICE solution usage to match you with similar peers, guaranteeing you always meet with relevant contacts.
Connect
Get connected with potential and current users. Share your breakthroughs and explore how others are innovating.
Our team can help you talk to specific peers in the network.
Improve
Level up your CX. Unlock more training credits and certification courses.
Gain extra Interaction Passes to elevate your team.
Rewards
Earn rewards every time you talk to a peer. Enjoy exclusive swag from brands you love like Lululemon and Hermès.
Accelerate
You’ll be the first to take the spotlight on stage and lead in our next big video.
Fast track your career by becoming a thought leader.
What do advocates do?
Meet with the best.
Shine lets advocates connect privately with peers and potential customers, boosting their personal brand and leadership.
NICE prioritizes private meetings on Shine, keeping interactions personal and genuine. NICE employees usually don’t join these meetings, ensuring advocates get the spotlight.
But Shine isn’t just about private chats. Advocates can also share their voice through videos, speaking events, blogs, and more. They call the shots, deciding which public activities to join.
Trust
By becoming a trusted advocate, peers come to know you as a reputable source of information that will help them succeed.
Authenticity
NICE encourages advocates to communicate openly with peers, ensuring you feel comfortable sharing your experience.
Privacy
NICE prioritizes private meetings on Shine, keeping interactions personal and genuine.
Shine is the official customer advocacy program of NICE. As a participant in the Shine program, you will have the opportunity to engage in confidential, one-on-one discussions about your experiences with NICE solutions. These discussions may be with potential customers or current users of NICE products.
In addition to these discussions, Shine members have the option to contribute to public marketing initiatives such as video testimonials, speaking engagements, and case studies. However, participation in these public activities is entirely voluntary and is not a prerequisite for membership in the Shine program.
Every time you meet with a peer NICE connects you to, you will earn rewards points. You can view your point balance online and then redeem them in our Rewards Store. Rewards include swag items, conference tickets, training credits and more.
When you join Shine, we'll ask how often you want us to get in touch with you. You can pick once a month, once every three months, or whenever you like. If you ever want to change how often we contact you, just email us at customeradvocacy@nice.com.
We promise to stick to whatever limit you choose.
With your Shine membership, you can say on your profile if you're into making case studies, videos, speaking at events, podcasts, and more with NICE. If we find something we think you'd like, we'll send you an email. You get to decide if you want to join in on these activities.
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NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
