Connect customer journeys

Listening insights to drive results

Up to 95% of consumers say that customer service impacts brand
loyalty. Get ahead of the competition. You need comprehensive
CX journey analytics and listening tools to deliver the proactive and
hyper-personalized experiences that lead to retention.
Be a CX champion!

Get the insights to win
the CX race.

Go beyond the traditional Voice of the Customer (VOC) and build highly impactful digital CX interactions that count. When you invest in modern customer feedback tools, you can glean holistic insights, adapt quickly, and eliminate friction across the journey. Speed matters! Amp up your listening skills to accelerate your CX.

With NICE you can connect and transform disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, you can uncover cross-channel inefficiencies, close the loop on all interactions, and optimize business processes from the customer’s perspective.

Put customer feedback to work and close the journey loop

Put customer feedback to work and close the journey loop

Studies show that customers are much more likely to abandon a brand after just one negative experience. When customers share feedback, it provides you with invaluable insight. But you must act on what you learn. That’s where closing the loop on customer feedback comes in.

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Keep customers on track

Use AI-driven data and insights to improve customer relationships and deliver a hyper-personalized experience. Focusing on the entire end-to-end journey can increase retention and prevent churn.

Improve the customer journey with AI

Improve the customer journey with AI

AI and machine learning are revolutionizing the world of CX. Response times are faster, and issues are resolved easier. But the way AI can help us collate and interpret customer feedback might be the biggest game changer when it comes to delivering the best customer journey. Learn all that is possible with AI.

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Measure and predict CX journey success

Pace matters and results count! Bring your best CX game for all customer journeys. Gain key learnings through integrated AI-powered tools to:

Cross the finish line with a winning strategy

In order to reach first contact resolution fast, you need the right AI technologies to make the customer journey frictionless and transform interactions for the better.



“By implementing NICE, we aim to improve customer journeys, process effectiveness, prevent fraud, and improve the relationship with our regulatory agency.”

Eduardo Mazon
Executive Director Banco BMG

Contact Center Self-Service: How Valvoline Drives Customer Acquisition & Retention
Case Studies

Contact Center Self-Service: How Valvoline Drives Customer Acquisition & Retention

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You Asked: What are the key CX areas companies should be investing in this year and why?
Webinars

You Asked: What are the key CX areas companies should be investing in this year and why?

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.