You Asked: What are the key CX areas companies should be investing in this year and why?

Overview

In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a solid foundation of customer experience (CX) solutions to deliver agility, but they also must continue to advance their efforts to keep pace with the competition. Failure to invest in the right customer and employee experience leads to lower revenue, higher attrition, and higher support costs. Businesses that prioritize CX investments will be better positioned to meet and exceed evolving customer and employee expectations. In this fireside chat webinar, we’ll discuss: