Proactive Conversational AI - Optimize Your CX

We believe customers should never have to ask–you should serve them proactively, on the front foot. Common innovation in customer engagement tools like digital apps, chat bots, and AI virtual assistants has been aimed at managing inbound customer inquiries. Shifting to outbound technologies, as ContactEngine offers, by initiating customer engagement means offering ease and expedient interactions to your customers. Doing so with genuine conversations run by AI ensures customers are provided with the most efficient and highly accurate information, always, as well as transforming the scalability and costs of your operations.

ContactEngine is the next generation of customer engagement technology aimed at benefiting your customers across the entire journey. ContactEngine delivers results with a more than 10:1 ROI on cost saving alone, transforms customer experiences with proactive outbound customer communication, and increases net promoter score (NPS) and customer satisfaction (CSAT).

ContactEngine technology improves employee experiences across your organization, reducing redundant and repetitive tasks and increasing efficiency with unique benefits: embedded conversational context to prime models based on expected conversational responses/intents, multi-intent capabilities ensuring that valuable information is extracted and not lost, client-specific models tailored to your specific needs, and in-house data labeling for maximum accuracy and actionable insights.