Automatic Contact Distributor (ACD)

Overview

CXone Mpower’s Automatic Contact Distributor (ACD) is an omnichannel routing engine that gets interactions to the right agents fast. It’s a universal queue for more than 30 digital channels, as well as voice, self-service, AI, and chatbot interactions that requires no programming skills to set up. With ACD, customers get right where they need to be, every time.