What are Customer Communications?
Customer communications are interactions between customers and businesses using various channels spanning digital and in-person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
Contact centers are usually the front line for customer communication, as they engage in an ongoing dialogue with customers to resolve issues, answer questions, and offer overall support for products and services. Omnichannel customer communication is table stakes in a modern contact center because it provides customers with channel preferences and allows organizations to offer consistent, relevant communications.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.
It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.