Overview
Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They’re looking for and expect ease, convenience, and consistency. Yet, hospitals and health systems often find it difficult to meet these rising patient expectations.
During a Becker’s Hospital Review webinar sponsored by NICE Systems, four patient experience experts discussed how healthcare organizations can improve and optimize the patient experience with a unified patient interaction strategy.
Their insights are included in this new report, which explores:
- Why unifying patient interactions is crucial for improving experiences
- Methods for balancing digital and personal patient interactions
- Overcoming the biggest hurdles in exceeding patient expectations
- How to identify and fix gaps in patient experiences
- Best ways to collaborate across healthcare departments
Panelists:
- Marcus Garcia, NICE, RVP, Sales, Americas, Premier, CX
- Annamarie Cutroneo, VP Operations, Hackensack Meridian Health
- Katie Boemecke, Sr. Director of Patient Experience, Intermountain Healthcare
- Tamra Lopez / Director of Operations, University of Miami Hospitals
