Overview
For more than two decades, NICE WFM has provided workforce management and workforce optimisation solutions, enabling more than 3,100 organisations across 75 countries to drive empowerment and accountability. NICE WFM was built to meet the future state of contact centre operations head on, with tools and functionality purpose-built for contact centres, the back office, and branch locations.
NICE WFM offers the flexibility to fit forecasting and scheduling to specific environments. With NICE WFM, you are accessing modern technologies supported by artificial intelligence and unprecedented flexibility that take your workforce management solution to another level.
Enhanced Strategic Planner
Plan accurately, efficiently, and long-term, surpass operational goals with NICE Enhanced Strategic Planner for contact centers.
IEX WFM
AI Based Workforce Management Software (WFM). Discover top solutions with NICE.
Automate employee engagement
Employee Engagement Manager (EEM) provides intelligent intraday automation, self-service, optimized staffing variances, and scheduling agility.