Intelligent automation of employee engagement.
Leverage AI for business rules and insights
Use AI recommendations to create and manage business rules, while providing complete visibility into your business data.Optimize net staffing
Hit service level goals across all intervals, by automatically adjusting your net staffing based on pre-defined business rules.Access anytime, anywhere
Let agents enjoy anytime, anywhere access to schedules, request time off, extra hours, self-swaps or shift trades, and monitor their KPIs – all from a mobile device.Improve employee retention
Reduce attrition and unplanned shrinkage by making employees your partners in the scheduling process.CVS Caremark increases retention and aligns its workforce.
Learn how CVS Caremark was able to increase agent satisfaction and retention, while reducing administrative WFM tasks and achieving a more consistent customer experience.Read the case studyBoosting productivity with intelligent WFM automation.
Employee Engagement Manager enables a balanced culture of enhancing the employee experience by enabling scheduling flexibility, while meeting business needs by optimizing staff coverage and reducing attrition.Real-time alerts and notifications
Send automated alerts, based on defined business rules, so agents can correct their state and get back into productive mode, faster.Read moreWFM process automation
Relieve WFM administrators of manual processes with pre-approved schedule change opportunities that agents can implement independently.Read moreAdaptive events
Automatically adjust agents’ schedules to ensure they are not penalized for providing a great customer experience.Read moreMobile self-service
Give agents anytime, anywhere access to their schedules, pre-approval for requests for time off, extra hours, self-swaps, shift trades, and KPI monitoring.Read moreShift currency
Gamify scheduling and incentivize agents with rewards for picking up extra hours in less desirable shifts - like holidays, nights and weekends.Read more“With a workforce that is 98% remote, we needed a better way to engage with our front-line employees to make it easier for them to manage their schedules. NICE Employee Engagement Manager is a great way for us to stay in contact with our agents.”
Todd WagonerDirector of Workforce Optimization, Travel + Leisure Co.Travel and Leisure Co. | NICE