Overview
MoneySolver's outbound contact center team was struggling to promptly contact leads due to its outdated, unreliable, on-premises phone solution. The system went down frequently which led to lost calls and frustrated agents. Leads weren't accurately tracked, because data had to be pulled from multiple systems.
With CXone, MoneySolver's revenue increased, because it can report on leads from a centralized platform which optimizes the company's advertising spend. Employee morale and retention also increased due to CXone's stability.