Digital WFM Transformation
Case Study: Neo Financial
Engage Employees with Digital WFM
Neo enhances employee engagement, drives productivity, and fosters a collaborative work environment with digital WFM.View storyCUSTOMER PROFILE
CHALLENGES
- Incorrect data mapping within the system created inaccurate forecasts
- Needed separate instance for Zendesk and AWS
- Data was reorganized during the implementation
- Complex schedules with full-time and part-time variables caused scheduling issues
SOLUTIONS
- Playvox Workforce Management - Advanced forecasting, optimized workforce management, and enhanced reporting capabilities drive their success
- Neo and Playvox accurately mapped data, improving data flow
- They maintained data integrity and addressed integration issues
