Overview
With over 4.8 million account transactions annually, Landauer, the industry leader in radiation technology, struggled with managing multiple tools in their contact center. Their old contact center systemlacked integration which caused poor response times, high order entry errors, and agent and client frustration. With NICE CXone, Landauer improved the customer experience, reduced attrition, and improved agents’ workload balance.They alsoreduced credits by 34%, order entry errors by 73%, and made gains in Voice of the Customer scores for email and phone.
