White Papers

The Road to a Better Citizen Experience: How Improving CX Can Transform the Tax Experience

Overview

Tax season drives millions of constituents to seek government help. In 2023, the IRS saw a staggering 65% increase in calls. Most revenue departments had to ramp up staffing 25% to 100%.

This high demand can overwhelm government service teams and lead to frustrating experiences. The solution? Supercharge your services with AI-powered, customer-first technology and best practices—ensuring fast, efficient, and personalized support during peak tax season.

NICE’s new paper reveals how you can pave the way to exceptional tax service:

  • Streamline processes by automating end-to-end services with one platform
  • Reduce stress with 24/7 AI-powered integrated front door support
  • Engage constituents with proactive conversations across channels
  • Deliver faster issue resolutions with rapid, human-like self-service
  • Learn why selecting the right technology partner is critical for success

Start conquering tax season with unmatched AI-powered solutions.